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Privacy policy

Privacy Policy

Effective Date: 20-04-2026
Last Updated: 28-05-2026

Lift Delivery.  ("we", "our", "us") operates the Lift Delivery platform, including the Delivery Man mobile application (the "App"). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our services.

By using the App, you agree to this Privacy Policy.

1) Information We Collect

We may collect the following categories of information:

  • Account Information: name, phone number, email address, profile photo, password, and delivery partner ID.
  • Identity & Verification Information: national ID/license details, vehicle details, and any documents required for verification.
  • Location Information: real-time GPS location, background location (during active duty), and route/location history related to deliveries.
  • Order & Work Data: assigned orders, pickup/drop-off details, earnings, delivery status, work schedule, and performance metrics.
  • Device & Technical Data: device model, OS version, app version, IP address, unique device identifiers, crash logs, and diagnostics.
  • Communication Data: support messages, call/chat metadata (not call content unless legally required), and feedback.
  • Payment/Earnings Data: bank/mobile wallet details for payouts and transaction history.

2) How We Use Your Information

We use personal data to:

  • Create and manage delivery partner accounts.
  • Verify identity and eligibility for delivery work.
  • Assign, track, and complete delivery orders.
  • Provide navigation, route optimization, and real-time tracking.
  • Process earnings, incentives, and payouts.
  • Send service notifications (orders, status updates, account/security alerts).
  • Improve app performance, security, and user experience.
  • Prevent fraud, abuse, unsafe activity, and policy violations.
  • Comply with legal and regulatory obligations.

3) Location Data Usage

Because delivery operations require live tracking, we may collect location data:

  • While the app is in use, and
  • In the background when you are online/on duty for deliveries.

We use this data to assign nearby orders, track deliveries, estimate arrival times, prevent fraud, and support safety.
You can manage location permissions in your device settings, but disabling location may limit app functionality.

4) How We Share Information

We may share data with:

  • Customers and restaurants (limited operational data such as courier name, phone masking where available, and delivery status).
  • Service providers (cloud hosting, maps, analytics, notifications, customer support, payment processors).
  • Affiliates and business partners where necessary for operations.
  • Legal authorities when required by law, court order, or to protect rights, safety, and security.
  • In case of business transfer (merger, acquisition, restructuring), subject to lawful safeguards.

We do not sell personal information to third parties.

5) Data Retention

We retain personal data for as long as needed to:

  • Provide services and manage your account,
  • Meet legal, tax, accounting, and compliance obligations,
  • Resolve disputes and enforce agreements.

When no longer needed, we delete or anonymize data in accordance with applicable law.

6) Data Security

We implement reasonable technical and organizational safeguards (such as access controls, encryption in transit, and monitoring) to protect your information.
However, no system is 100% secure, and we cannot guarantee absolute security.

7) Your Rights and Choices

Depending on your jurisdiction, you may have rights to:

  • Access your personal data,
  • Correct inaccurate data,
  • Request deletion of your account/data,
  • Restrict or object to certain processing,
  • Withdraw consent (where processing is consent-based),
  • Request a copy/portability of your data.

To submit a request, contact us at: contact@lift-delivery.com.

8) Children’s Privacy

The App is not intended for individuals under the age of 18 (or the minimum legal age in your country). We do not knowingly collect personal data from children.

9) Third-Party Services

The App may use third-party tools/services (e.g., maps, analytics, crash reporting, payment gateways). Their data handling is governed by their own privacy policies.

10) International Data Transfers

Your data may be processed or stored in countries other than your own. Where required, we apply lawful transfer safeguards.

11) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version with a new "Last Updated" date. Continued use of the App after updates means you accept the revised policy.

12) Contact Us

If you have questions or requests regarding this Privacy Policy, contact:

lift Delivery
Email: info@lift-delivery.com
Phone: 6268
Address: Dire Dawa Ethiopia